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COVID-19 Patient and Visitor Information

Your Safety is Our Top Priority

VISITING HOURS AND VISITORS GUIDE.

Dear Patients, Families and our Community,

Thank you for choosing us for your health care needs. We are committed to providing a healthy and safe environment, and we recognize the important role that visitors and loved ones play in patient recovery. Our goal is to help patients’ rest and healing, while maintaining a safe environment for all.

Thank you for your understanding as we implement the California Department of Public Health State Public Officer Order for our hospital visitors.

Update on Omicron Variant

Per the Health Order, indoor visitors must show proof of vaccination or a negative COVID-19 test result.

If you are fully vaccinated*, you must present one of the following as proof of vaccination:
– Your CDC-issued COVID-19 vaccination record card (or WHO Yellow Card) with your name, vaccine type and date last dose administered. A photo (or digital image) of your vaccination record card. Documentation of COVID-19 vaccination from your healthcare provider. Digital record and QR code with your name, date of birth, vaccine dates and vaccine type. Learn how to obtain a digital copy of your vaccination record. If you are not fully vaccinated, find out about getting tested (testing at our facilities only available if you’re a current patient with a doctor’s order).
– COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card
– Photo of vaccination record card as separate document
– Photo of the visitor’s vaccination record card stored on a phone or electronic device
– Documentation of COVID-19 vaccination from a healthcare provider
– Digital record that includes QR code that when scanned by a SMART Health Card reader displays the person’s name, date of birth, vaccine date(s) and vaccine type

* “Fully vaccinated” people are those who have received their second dose in a two-dose series of the Pfizer-BioNTech or Moderna vaccine two weeks prior, or two weeks or more after they have received a single-dose vaccine (Johnson & Johnson/Janssen).
* If partially vaccinated or unvaccinated, visitors must show a negative COVID-19 test result obtained within the last 72 hours.
* All visitors are required to wear well-fitting hospital-grade masks or surgical masks. A surgical mask will be provided if needed.

Patients whose visitors may be exempt from this order are: patients in critical condition or in end-of-life care, maternity patients in labor, pediatric patients age 17 and younger and patients with disabilities. Click here to read our updated visitation policies.

Frequently asked questions for visitors (FAQ) can be viewed here.

We encourage everyone who is able to become fully vaccinated to ensure your safety, the safety of others and to help stop the spread of COVID-19. Vaccines are available at no cost and have undergone stringent testing and continue to undergo intense safety monitoring. Click here to find a vaccine near you.

Patient care requires teamwork; our staff works together with family and loved ones to help our patients heal in a safe, comfortable space. Thank you for your understanding and cooperation with these guidelines and helping us maintain a healthy, respectful and restful environment.

Please continue to check our website for updated visitor information.

You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

Please know that:

  • We have modified our visitation policies. View them here.
  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
  • Our hospital has adopted and put in place California Crisis Care Continuum Guidelines that, together with our own hospital policies and operational plans, serve as a framework for emergency management planning during this COVID-19 pandemic. You may also download the guidelines here.
We Are Accepting Donations

Frequently Asked Questions about COVID-19

What is our hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • As of now, the seasonal flu remains a significant health risk.
  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue “Start Self-Check Assessment” button to launch the self-checker: START SELF-CHECK ASSESSMENT
  • Keep informed of the risk by checking the situation update on the CDC website.

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others’ perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC’s travel advisory page.

Should I wear a mask?

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.